Onboarding approval process
Front Office Approval Process Enhancement
The goal of this project was to improve the Bank's Client Onboarding process and streamline the Relationship Manager (RM) workflow through automation. By reducing manual tasks and expediting compliance checks, the solution allowed RMs to focus on higher-value activities. The project included user personas analysis, user flow proposals, onboarding automation processes, prototyping, and client presentations.
Business needs & Challenges
Enhance the Bank Client Onboarding
Create an approval process
Cross-product between platforms
Chat section for communications
Submit section for final review
Ensures that the Relationship Manager has fewer manual tasks and streamlined compliance checks.
User case
The case remains with the Relationship Manager (RM) at FRONT Stage until all approvals have been granted.
The RM will be informed of any status changes of the approvals.
As soon as all approvals have been granted, the client advisor can forward the case to the REVIEW state where a back office employee carries out the final activities (e.g. review documents) and then finalise the case.
